Helpful resources for you and your animal.
What to do if your pet suffers an adverse reaction: No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely. If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form available via the link below:
Complaints about veterinary medicines: If you have a complaint about the quality of a veterinary medicine please contact us in the first instance. You can find our complaints policy in our Terms & Conditions [add link]. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD – https://www.gov.uk/government/organisations/veterinary-medicines-directorate/about/complaints-procedure
Please note that the VMD will only consider complaints about veterinary medicines supplied, not about service, delivery, cost or non-medicinal products.
If you would like any information on our products please visit http://www.vmd.defra.gov.uk/ProductInformationDatabase/